Terms of Service

1. The service

LexRam TSR is a platform that ingests property documents, runs an automated scrutiny across title, encumbrance, litigation, revenue, and statutory checks, and renders findings into lender-specific report formats. Depending on the product, output passes through review by qualified property lawyers before delivery. The platform supports due-diligence work; it does not replace the professional judgement of the advocate who signs a report.

2. Accounts and organisations

• An organisation is a firm, bank department, or company. Members join by invitation and act under roles the owner assigns.
• You are responsible for the accuracy of information you upload and for the authenticity of documents you submit for scrutiny.
• Keep credentials safe. Sign-in is OTP-verified; report suspected access immediately to support@lexram.ai.

3. Prepaid wallet and billing

• The platform operates on a prepaid wallet. Reports are charged per generation at the prices shown on the pricing page; GST applies as applicable.
• Recharges are processed through our payment gateway (Cashfree). Minimum recharge ₹100; maximum ₹1,00,000 per transaction.
• If a report generation fails, the reserved charge is reversed automatically.
• Wallet balances are not interest-bearing and are not a deposit for any purpose other than paying for the service.

4. Acceptable use

• Upload only documents you have the right to submit for scrutiny.
• Do not attempt to access other organisations’ data, probe the platform’s security, or reverse-engineer the service.
• Do not use the output to misrepresent the condition of a title to any lender, buyer, or authority.

5. AI assistance and professional reliance

The scrutiny is software. It can misread a mark, a marginal note, or a scanned page, which is why every AI finding is cited to its source page and why, on products that include it, a qualified property lawyer reviews the findings before a report is delivered. The reviewing advocate owns the final opinion. Before relying on any report in a transaction, verify the cited extracts against the originals.

6. Intellectual property

You retain all rights in the documents you upload and the reports generated for you. We retain all rights in the platform, the scrutiny, and the check library. Feedback you give us may be used to improve the service without obligation.

7. Confidentiality

Your organisation’s documents are isolated at the database level and are never used to train AI models, never disclosed to other organisations, and never shared with third parties except the infrastructure and payment processors listed in our privacy policy, or where the law compels disclosure.

8. Availability and support

We aim for continuous availability but do not promise uninterrupted service. Scheduled maintenance is announced in advance where possible. Support is available on business days, 9:00 AM-6:00 PM IST.

9. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from a report is limited to the fee charged for that report. We are not liable for indirect or consequential losses, including lost profit, loan rejection, or losses arising from reliance on a report without independent verification of the cited sources. Nothing in these terms limits liability that cannot be limited by law.

10. Termination

You may stop using the service at any time. We may suspend or terminate an account for breach of these terms, non-payment, or unlawful use, with notice where practicable. On termination, your data is handled per the privacy policy’s retention and deletion terms.

11. Governing law

These terms are governed by the laws of India. Courts at Chennai have exclusive jurisdiction over disputes arising from the service.

12. Contact

LexRam AI (Ramasubramanian AI Software Pvt. Ltd.), Nungambakkam, Chennai, 600 006 · support@lexram.ai · +91 87544 46066.